🚩 SEPA Troubleshooting

SEPA transfer is reliable and quick way to deposit or withdraw funds, and issues with SEPA transfers are usually caused by mistakes made when filling the form. If you have issues with SEPA transfer, please read the article below

My Transaction Is Not Completed Yet

 

Caution: Please note that if your payment is less than 5 euros, your funds will not be refunded.

 

Please consider that SEPA transaction takes 1-3 business days to be completed. That means that transaction ordered on Thursday can be completed on Tuesday-Wednesday, which is perfectly normal. 

If you have made a deposit and it has not been credited to your Emirex account after 3 business days, please submit a ticket describing the issue and attach the transaction proof document.

 

Note: The most common issue with SEPA transfer - the customer did not point out his reference code in the transfer. 

 

                     SEPA Troubleshooting

 

Caution: If you mistakenly sent a SWIFT transfer within the SEPA zone (use SWIFT IBAN instead of SEPA IBAN for EUR depositing), an additional fee is charged for manual processing of the transfer.

I Got On My Account Fewer Funds Than I Sent

Please consider that there are fees implemented for SEPA transfers:

  • Deposits: 0.5% (min 1 EUR)
  • Withdrawals: 0.5% (min 1 EUR)

You can find the transaction fees for all payment methods in Fees structure article in our Knowledge Base.