My wire transfer hasn’t been confirmed yet, what’s the problem? (

Last updated November 5, 2019


Note: After initiating a wire transfer it usually takes 2-5 business days to be confirmed in our accounts. In some rare cases it can take up to 15 business days for the funds to arrive in our bank account.


This depends on:

  • Was the reference code included in the transaction?
  • At which time of the day was the transfer initiated?
  • Has there been a weekend or a public holiday in either of the banks countries?
  • Have all relevant details been filled in the transaction? Sometimes, corresponding banks ask for additional details that delay the flow.

The moment we see your funds in our bank account, they are immediately credited to your user account balance.


Haven't received your transfer yet? Feel free to contact us on or submit a ticket here.