How do I verify my residential address?

Here you will find tips on how to verify your proof of residence without delay

Last updated March 5, 2020


Our Compliance Department does its best to verify the documents you sent as soon as possible. However, we cannot guarantee the timing of verification. Usually verification occurs within 24 hours.

In order to verify you proof of residence and get verification level 3, click "upgrade your level now" in your profile.


                          How do I verify my residential address?


Then download a copy of your utility bill (water, electricity, gas, internet, phone), bank statement, credit card statement, insurance or tax statement.

For your document to be verified without delay, the photo and the document must meet the following requirements:

  • The document must include your name and full residential address
  • The document must be dated within the last 3 months
  • The document must be original (not a copy)
  • The document must use a latin-character alphabet
  • The photo and the document must not be edited or manipulated in any way

NoteAvoid cropping corners or sides while photographing and make sure the photo is taken in a well-lit place without glare.


Subject to all the above tips, you will significantly reduce the time required to verify your proof of residence.

Should you have any questions, please feel free to contact us on We are here to help!